Effective Date: January 2025

At Anne Oakes - Dyslexia Specialist, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Information We Collect
We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.

• Assessment Information: Educational history, cognitive assessment results, and other relevant data provided during consultations.

• Payment Information: Details required to process payments (e.g., billing address).

• Website Data: Information collected through cookies or other tracking technologies (e.g., IP address, browsing behaviour).

2. How We Use Your Information
Your information is used to:

• Provide dyslexia assessments, consultations, and literacy support services.

• Communicate with you regarding appointments, services, or resources.

• Maintain records as required for professional and legal obligations.

• Improve our services and personalise your experience.

3. Sharing of Information
We will never sell or rent your personal information. Your information may be shared in the following circumstances:

• With your consent, for referrals to other professionals or services.

• As required by law, such as to comply with legal obligations or respond to lawful requests.

4. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:

• Secure storage of physical records.

• Use of encrypted systems for digital data.

• Regular reviews of data protection practices.

5. Retention of Data
We retain personal information only as long as necessary to provide services or comply with legal requirements. Once no longer needed, your data will be securely deleted or destroyed.

6. Your Rights
You have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate information.

• Request the deletion of your personal data, subject to legal requirements.

• Withdraw consent for data processing at any time.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Website Usage
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to decline cookies if preferred.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies.

9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

• Anne Oakes - Dyslexia Specialist

• Email: hello@anneoakes.com

• Phone: 07718082538